About the role
- Create a positive relationship in all customer interactions across all interaction channels.
- Provide in-scope enquiry resolution for inbound calls.
- Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
- Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
- Acknowledge and accurately record customer complaints.
- Perform administrative activities to support the provision of service delivery. Duties include processing documents and applications, mail outs and other assigned administrative tasks as required.
- Access and utilise various basic digital data storage systems to locate, provide and update customer information.
About you
- 2-3 years Customer Service Experience
- Call Centre experience preferable
- Good with technology and able to pick up systems easily
Job Type: Full-time
Salary: $21.00-$26.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Flexible schedule
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Company:Unité mobile entretien et réparations en logements sociauxLocation:Vancouver BC CAJob Types:Full Time, OtherPost Date:March 17, 2022Valid Through:April 17, 2022